In this tutorial, I'll show you how to capture the original referral source of your website visitors and store this information in a hidden field on form submissions using a simple WordPress plugin.

Plugin Overview

The plugin works by:

  • Tracking the referral source when a user visits the site.
  • Storing the referral source in the user's session.
  • Dynamically populating this referral source into hidden form fields on supported form builders like Gravity Forms and WPForms.

Getting Started: Setting Up the Referral Source Tracker Plugin

Step 1: Plugin PHP Code

Here’s the full PHP code for the plugin, which we'll go through step by step:

Step 2: Understanding the PHP Code

1. Tracking the Referral Source:

  • The plugin hooks into the WordPress wp action, which runs after WordPress has loaded. It checks if a referral source is already stored in the user's session. If not, it extracts the HTTP_REFERER to determine where the user came from (Google, Bing, Facebook, etc.).
  • Depending on the source, the referral information is stored in a session variable ($_SESSION['referral_source']).

2. Retrieving the Referral Source:

  • The get_referral_source() function retrieves the referral source from the session. If it's not set, it defaults to "Direct or Other."

3. Populating the Referral Source in Forms:

  • The plugin supports Gravity Forms and WPForms. The referral source is dynamically added as a hidden field using the gform_field_value_referral_source and wpforms_field_value_referral_source filters.

4. Enqueueing JavaScript:

  • A JavaScript file (referral-source.js) is enqueued to pass the referral source to the front-end forms.

Step 3: JavaScript to Handle the Hidden Field

Now let’s write the referral-source.js file that will handle inserting the referral source into a hidden field.

Step 4: Adding the Hidden Field to Your Form

If you're using Gravity Forms or WPForms, you’ll need to add a hidden field to your form where the referral source will be stored. Here’s how:

  • Gravity Forms: Add a hidden field and set its default value to {referral_source}. This will automatically pull in the referral source tracked by the plugin.
  • WPForms: Add a hidden field and use the referral_source as the dynamic population value.

Step 5: Testing the Plugin

  1. Install the plugin by adding the PHP code to a new file in the /wp-content/plugins/ directory of your WordPress installation.
  2. Create a Gravity Form or WPForm with a hidden field for "Referral Source."
  3. Visit your website through different channels (e.g., Google, Facebook) and submit the form.
  4. Check the form entries to ensure that the correct referral source is captured.

With this custom plugin, you can track where your leads are coming from and automatically store that information in your form submissions. This is especially useful for optimizing marketing efforts and understanding which platforms are driving the most traffic to your website.

Feel free to download the plugin code from my GitHub repository and use it in your projects. You can find the code here.

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In a competitive SaaS landscape, understanding how potential customers interact with your brand is more critical than ever. The modern buyer’s journey is no longer linear, making it essential for marketers to gain clarity on each touchpoint that leads a prospect to conversion. This is where customer journey mapping becomes a vital tool. But what exactly is customer journey mapping, and why is it so crucial to the success of your SaaS marketing strategy?

What Is Customer Journey Mapping?

Customer journey mapping is the process of visualizing every step a potential or current customer takes when interacting with your product or brand. It helps you see your business from the customer’s perspective, allowing you to identify how they discover your product, what pain points they experience, and what factors influence their decision to buy, subscribe, or churn.

A journey map outlines all stages of the customer lifecycle—from awareness, consideration, and purchase to onboarding, retention, and advocacy. For a SaaS product, this might include interactions such as discovering your website through a Google search, reading product reviews, signing up for a free trial, or engaging with customer support.

Key Components of a Customer Journey Map

  1. Personas: Start by defining your customer personas. These are semi-fictional representations of your target audience, built based on demographics, behaviors, and goals.
  2. Touchpoints: These are the moments when a prospect interacts with your SaaS product, whether it’s via a blog post, social media, a demo request, or an email campaign.
    Stages: The journey map typically follows distinct stages such as:

    • Awareness: Prospects discover your product.
    • Consideration: They evaluate your SaaS solution against competitors.
    • Decision: The user chooses to subscribe or make a purchase.
    • Onboarding: First-time users are onboarded and learn to use your product.
    • Retention: Keeping your customers engaged and satisfied for continued use.
    • Advocacy: Satisfied customers spread the word about your product.
  3. Pain Points: These are the challenges or obstacles that customers face at different stages. Identifying these pain points helps you optimize the user experience and remove friction.
  4. Emotions: Mapping out the emotional journey can highlight areas where users feel frustrated, confused, or excited. This emotional insight is key for creating meaningful touchpoints that resonate.

Why Is Customer Journey Mapping Important for Marketing Your SaaS Product?

1. Improves Customer Experience
SaaS products thrive on user experience. By mapping the customer journey, you can better understand how users interact with your product and where they face roadblocks. This enables you to refine onboarding processes, improve user interfaces, and deliver better customer support, ultimately boosting satisfaction and retention.

2. Drives Personalization
With a clear customer journey map, marketers can segment users based on their stage in the buyer’s journey. This allows for personalized messaging that speaks directly to the needs and pain points of prospects. Whether it's nurturing a lead during the consideration phase or sending relevant onboarding tips to a new user, personalization ensures your marketing is timely and effective.

3. Increases Conversion Rates
Understanding how users move through your SaaS funnel helps you create optimized touchpoints that guide them toward conversion. You can tailor campaigns to meet prospects where they are, whether it’s offering demos to users in the consideration phase or special pricing for those who are ready to make a decision.

4. Boosts Retention and Reduces Churn
Journey mapping doesn’t end at the point of sale. A well-designed map extends to customer retention strategies. By identifying where users might experience friction post-purchase (such as during onboarding or when seeking customer support), you can proactively address issues that might lead to churn. Improving the customer experience at these touchpoints strengthens loyalty and turns your users into long-term customers.

5. Aligns Marketing with Customer Goals
Customer journey maps put the focus on the customer’s needs, not just your business goals. This shift in perspective ensures that your SaaS marketing efforts are aligned with what your users are actually looking for at each stage. By better understanding their journey, your marketing can be more strategic, leading to higher engagement and more qualified leads.

6. Facilitates Cross-Department Collaboration
A customer journey map isn’t just valuable for marketing. It’s a tool that aligns all teams—from product development to customer service—around a shared understanding of the customer experience. When all departments are aligned on what the customer needs, your SaaS product can deliver a cohesive and delightful user experience.

How to Get Started with Customer Journey Mapping

  1. Research Your Customers: Use data from your CRM, customer feedback, analytics, and surveys to build detailed personas. Understand their motivations, goals, and challenges.
  2. Identify Key Touchpoints: Map out every possible interaction a prospect has with your brand. This includes marketing emails, product trials, social media engagement, and customer support.
  3. Visualize the Journey: Create a visual map using tools like Lucidchart, Miro, or even a simple whiteboard. Clearly label each stage of the journey and the emotions users may feel at each step.
  4. Optimize and Iterate: Customer journeys evolve over time. Regularly review your map to identify new pain points or opportunities to improve the user experience.

Customer journey mapping is more than just a visual tool—it’s a strategic asset for SaaS marketers looking to build a seamless and personalized user experience. By understanding the journey your customers take, you can optimize every interaction, improve conversions, and drive long-term success for your SaaS product.

Incorporating journey mapping into your marketing strategy not only enhances the customer experience but also provides your team with valuable insights that drive meaningful business growth. It’s an essential practice for any SaaS company aiming to build stronger customer relationships and maximize the impact of their marketing efforts.

Want to Boost Lead Generation and Enhance Every User Touchpoint?

With the right strategy, you can generate more leads while creating seamless, optimized user experiences at every stage of the journey. Let's work together to drive engagement, boost conversions, and accelerate your business growth.


These days businesses are constantly seeking innovative ways to stay ahead of the competition. One powerful tool that's gaining traction is chatbots – AI-powered conversational interfaces (Drift, tawk.to, Intercom – to name a few) that can transform the way you generate marketing leads. If you're still wondering why chatbots are a game-changer, let me dive into the compelling reasons why your business needs them to thrive.

How Can Chatbots Transform Your Lead Generation?

1. 24/7 Lead Generation

Chatbots never sleep, nor do they take breaks. They're always ready to engage with potential customers, answer their queries, and provide personalized support – even outside of traditional business hours. This means you can capture leads around the clock, without the need for human intervention.

2. Personalization at Scale

Chatbots can handle multiple conversations simultaneously, providing tailored responses to each user's unique needs. This level of personalization is impossible to achieve with human customer support alone, making chatbots an indispensable asset for businesses seeking to build meaningful relationships with their audience.

3. Qualify Leads with Ease

Chatbots can be programmed to ask targeted questions, helping to identify high-quality leads and weed out unqualified prospects. This saves your sales team valuable time and resources, allowing them to focus on closing deals rather than chasing cold leads.

4. Enhanced Customer Experience

Chatbots provide instant responses to customer inquiries, reducing wait times and frustration. By offering a seamless, user-friendly experience, you can increase customer satisfaction and loyalty, ultimately driving more conversions and revenue.

5. Data-Driven Insights

Chatbots can collect and analyze vast amounts of data, providing actionable insights into customer behavior, preferences, and pain points. This treasure trove of information can be used to refine your marketing strategies, improve product development, and create targeted campaigns that resonate with your audience.

6. Cost-Effective Solution

Implementing a chatbot is a cost-effective way to automate routine tasks, freeing up your human resources for more complex, high-value activities. By reducing the burden on your customer support team, you can allocate resources more efficiently and minimize operational costs.

7. Integration with Existing Systems

Chatbots can be seamlessly integrated with your existing CRM such as Salesforce or Hubspot, marketing automation, and sales platforms, ensuring a unified and streamlined lead generation process. This allows you to leverage your existing infrastructure while amplifying your lead generation capabilities.

Chatbots are no longer a novelty – they're a necessity for businesses seeking to dominate their respective markets. By leveraging the power of AI-driven conversational interfaces, you can revolutionize your lead generation strategy, drive more conversions, and stay ahead of the competition. So, what are you waiting for?

Want to Boost Lead Generation and Enhance Every User Touchpoint?

With the right strategy, you can generate more leads while creating seamless, optimized user experiences at every stage of the journey. Let's work together to drive engagement, boost conversions, and accelerate your business growth.


In the world of content management systems (CMS), two titans reign supreme: Drupal and WordPress. Both platforms have their unique strengths and weaknesses, and choosing the right one for your digital marketing needs can be a daunting task. In this blog post, I will delve into the pros and cons of each platform, as well as their target audiences, to help you make an informed decision.

Drupal: The Enterprise CMS

Drupal is an open-source CMS that's highly customizable and scalable, making it an ideal choice for large enterprises and organizations. Here are some key features and benefits of Drupal:

Features:

  1. Modularity: Drupal is built on a modular architecture, which means that you can add or remove features as needed. This makes it easy to customize your website to meet specific business needs.
  2. Custom Content Types: Drupal allows you to create custom content types, which can be used to create complex, structured content like product pages, event listings, or blog posts.
  3. Taxonomy and Tagging: Drupal has a robust taxonomy system that allows you to categorize and tag content, making it easy to organize and navigate large amounts of content.
  4. Multi-Language Support: Drupal supports multiple languages out of the box, making it an ideal choice for global organizations that need to reach audiences in different regions.
  5. API and Integration: Drupal has a powerful API that allows you to integrate with third-party services and systems, making it easy to connect with other tools and platforms.

Benefits:

  1. Scalability: Drupal can handle high-traffic websites and large amounts of data with ease, making it an ideal choice for enterprise-level businesses.
  2. Security: Drupal has a strong focus on security, with regular updates and patches to ensure your website remains protected from potential threats.
  3. Customization: Drupal offers unparalleled customization options, allowing developers to build complex, bespoke websites that meet specific business needs.
  4. SEO Optimization: Drupal's built-in SEO tools and modules make it easy to optimize your website for search engines, improving your online visibility and driving more traffic to your site.

Drawbacks:

  1. Steep Learning Curve: Drupal has a steeper learning curve compared to WordPress, which can be challenging for beginners or those without prior coding experience.
  2. Cost: While Drupal is open-source, hiring a developer to build and maintain a custom Drupal site can be expensive.
  3. Complex Maintenance: Drupal requires regular maintenance and updates to ensure its performance and security, which can be time-consuming and resource-intensive.

WordPress: The Popular CMS for Everyone

WordPress is a user-friendly, flexible, and affordable CMS that's ideal for bloggers, businesses, and individuals. Here are some key features and benefits of WordPress:

Features:

  1. Drag-and-Drop Interface: WordPress has a user-friendly drag-and-drop interface that makes it easy to create and customize your website without any coding knowledge.
  2. Plugins and Themes: WordPress has a vast library of plugins and themes that can be easily installed and customized to extend the functionality of your website.
  3. SEO Optimization: WordPress has built-in SEO tools and plugins that make it easy to optimize your website for search engines, improving your online visibility and driving more traffic to your site.
  4. Multimedia Support: WordPress supports multimedia content like images, videos, and audio files, making it easy to create engaging and interactive content.
  5. E-commerce Integration: WordPress has a range of e-commerce plugins that make it easy to set up an online store and sell products or services directly from your website.

Benefits:

  1. Ease of Use: WordPress is incredibly user-friendly, with a drag-and-drop interface and a vast library of plugins and themes that make it easy to create a professional-looking website.
  2. Affordability: WordPress is free to use, and there are plenty of affordable hosting options available, making it accessible to individuals and small businesses.
  3. Flexibility: WordPress is highly customizable, with a range of plugins and themes that can be used to create a wide variety of websites.
  4. SEO Optimization: WordPress has built-in SEO tools and plugins that make it easy to optimize your website for search engines, improving your online visibility and driving more traffic to your site.

Drawbacks:

  1. Customization: While WordPress may have limited customization options without coding knowledge, an expert developer can unlock its full potential by creating custom plugins, customizing themes, integrating third-party services, optimizing security and performance, and building custom content types and taxonomies. By partnering with a developer, you can create a WordPress site that's as unique and tailored to your needs as a custom-built Drupal site.
  2. Security Concerns: WordPress is a popular target for hackers, and security breaches can occur if proper measures aren't taken.
  3. Performance: WordPress can become slow and bloated if not properly optimized, which can impact user experience and search engine rankings.

Who are the Target Audience?

Drupal is an excellent choice for large enterprises, organizations, and businesses that require a highly customized, scalable, and secure website. Its customization capabilities, scalability, security features, and enterprise-level support make it a reliable and powerful platform for complex digital projects.

WordPress can be a powerful platform for larger organizations with the help of an expert developer. By leveraging custom plugin development, theme customization, integration with third-party services, security and performance optimization, and custom content types and taxonomies, WordPress can be tailored to meet the specific needs of larger organizations. However, it's essential to consider the potential challenges and requirements for larger-scale projects.

Drupal vs WordPress: The Verdict

Drupal and WordPress are both robust CMS platforms with distinct strengths and weaknesses. While Drupal is the optimal choice for large enterprises and organizations that necessitate complex, custom-built websites due to its unparalleled customization capabilities, scalability, security features, and enterprise-level support, WordPress excels for bloggers, small businesses, and individuals seeking a user-friendly, flexible, and cost-effective CMS. Your specific needs, budget, and technical expertise will ultimately determine whether Drupal or WordPress is the better fit for your digital marketing objectives. By weighing the pros and cons of each platform, you can make an informed decision that aligns with your business goals.

Want to Boost Lead Generation and Enhance Every User Touchpoint?

With the right strategy, you can generate more leads while creating seamless, optimized user experiences at every stage of the journey. Let's work together to drive engagement, boost conversions, and accelerate your business growth.


In today's rapidly evolving digital landscape, ecommerce businesses are constantly seeking innovative ways to engage customers, drive sales, and foster long-term loyalty. Among the arsenal of tools available, email marketing automation stands out as a powerful strategy for businesses of all sizes. By leveraging automation technology, ecommerce brands can streamline their marketing efforts, deliver personalized experiences, and ultimately boost revenue.

What is Ecommerce Email Marketing Automation?

Ecommerce email marketing automation involves the use of automated workflows and triggers to send targeted, timely messages to customers throughout their journey. These workflows are designed to respond to specific actions or behaviors, such as a customer making a purchase, abandoning a cart, or signing up for a newsletter. By automating these processes, businesses can deliver relevant content to the right audience at the right time, without manual intervention.

Benefits for Businesses of All Sizes

1. Increased Efficiency and Scalability:

  • Automation allows businesses to send highly targeted messages to thousands of customers simultaneously, saving time and resources.
  • As your business grows, automation scales effortlessly to accommodate a larger customer base without sacrificing quality.

2. Personalized Customer Experiences:

  • By collecting and analyzing customer data, businesses can create personalized email campaigns tailored to individual preferences and behaviors.
  • Personalization enhances customer engagement and loyalty, leading to higher conversion rates and repeat purchases.

3. Improved Customer Retention:

  • Automated workflows enable businesses to stay connected with customers throughout their journey, from the initial purchase to post-sale follow-ups.
  • By nurturing customer relationships through timely and relevant communication, businesses can reduce churn and increase customer lifetime value.

4. Data-Driven Insights:

  • Ecommerce email marketing automation provides valuable insights into customer behavior, preferences, and purchase patterns.
  • By analyzing these data points, businesses can optimize their campaigns, refine their messaging, and drive better results over time.

Best Practices for Ecommerce Email Marketing Automation

1. Segment Your Audience:

  • Divide your email list into segments based on demographics, purchase history, browsing behavior, and other relevant criteria.
  • Targeted segmentation allows you to deliver personalized content that resonates with different customer groups.

2. Use Triggered Emails:

  • Set up triggered emails to automatically respond to specific customer actions, such as abandoned carts, product views, or milestone anniversaries.
  • Triggered emails have higher open and click-through rates compared to generic promotional messages.

3. Optimize Subject Lines and Content:

  • Craft compelling subject lines that grab attention and entice recipients to open your emails.
  • Keep your content concise, relevant, and visually appealing, with a clear call-to-action that drives action.

4. Test and Iterate:

  • A/B test different elements of your email campaigns, including subject lines, visuals, and CTAs, to identify what resonates best with your audience.
  • Use data insights to refine your strategies and continually optimize performance over time.

5. Monitor Metrics and KPIs:

  • Track key metrics such as open rates, click-through rates, conversion rates, and revenue generated from email campaigns.
  • Analyze performance data to identify trends, spot opportunities for improvement, and make data-driven decisions.

Utilizing ecommerce email marketing automation holds significant potential in propelling growth, fostering engagement, and boosting revenue across businesses of various scales. Through harnessing automation technology and adhering to industry best practices, ecommerce brands are empowered to provide tailored experiences, cultivate strong customer bonds, and attain enduring prosperity in today's fiercely competitive market environment. Embrace the capabilities of automation to unleash the complete efficacy of your email marketing endeavors.

Want to Boost Lead Generation and Enhance Every User Touchpoint?

With the right strategy, you can generate more leads while creating seamless, optimized user experiences at every stage of the journey. Let's work together to drive engagement, boost conversions, and accelerate your business growth.


HubSpot forms are a powerful tool for collecting user data, and integrating them into a Next.js application can enhance your user engagement. In this guide, we'll walk you through the process of seamlessly embedding HubSpot forms using a custom React component.

Prerequisites

Before you start, make sure you have the following:

  • Basic understanding of React and Next.js.
  • HubSpot account with access to the forms you want to integrate.
  • An existing Next.js project.

Step 1: Installation

Ensure that you have React and Next.js properly set up in your project. If not, you can follow the official documentation for React and Next.js.

Step 2: Create the HubSpot Form Component

Create a new file named HubSpotForm.js inside your components directory (create the directory if it doesn't exist).

In the HubSpotForm.js file, import the necessary dependencies and define the HubSpotForm component.

Make sure to replace 'YOUR-PORTAL-ID' and 'YOUR-FORM-ID' with your actual HubSpot portal ID and form ID.

Step 3: Import and Use the Component

In your desired Next.js page or component file, import the HubSpotForm component that we created in the previous step and embed the form by including the HubSpotForm component in your render function.

Step 4: Integration

The HubSpotForm component dynamically loads the HubSpot form script and creates the form within the specified target element.

By following these steps, you can seamlessly embed HubSpot forms and collect valuable user information. Feel free to customize the appearance of the form using CSS or apply any additional logic as needed. You can access the complete code by visiting my GitHub repository. Happy coding!

Want to Boost Lead Generation and Enhance Every User Touchpoint?

With the right strategy, you can generate more leads while creating seamless, optimized user experiences at every stage of the journey. Let's work together to drive engagement, boost conversions, and accelerate your business growth.